ICT Governance for Small Medium Enterprises (SMEs)

ICT is one of the fastest growing industries globally, providing opportunities for companies to manage business systems and applications with enhanced control and security. This paper examines ICT governance frameworks, processes, and certification standards relevant to SMEs, including ITIL, ISO standards, and stakeholder engagement strategies. The study explores how ICT demand and supply align with organizational strategy at operational, tactical, and strategic levels to support business continuity and competitive advantage.