Implementation of Total Quality Management at Aga Khan University Hospital, Nairobi City County, Kenya

This study examined critical attributes for TQM implementation in Kenyan healthcare industry, investigating internal factors driving quality at Aga Khan University Hospital, Nairobi. A cross-sectional research design was employed with staff from management, medical, nursing, and allied health departments. Data analysis using SPSS version 20 revealed that all four variables (top management commitment, employee training, organizational culture, and communication) significantly influenced TQM implementation (F(5,224)=97.656, P<.0001). The study recommended enhanced top leadership involvement in TQM, comprehensive staff training in quality management, and improved communication of quality expectations across all management levels.